Mismatch

Shipping and Return Policy

Shipping:

Mismatch offers complimentary domestic US ground shipping on all orders. 

US customers may elect to upgrade their order to 1 or 2 day shipping for an additional fee. Please refer to our shipping options at checkout for details regarding your delivery.

If an item you ordered is on backorder, you will receive an email notifying you.  Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be canceled at any time prior to shipping for a full refund.

Should you have any questions, please contact us and we will do our best to get you the answers you need. You can reach us by email at info@mismatchhome.com.

Returns:

We will accept returns on all products within 30 days from delivery. 
If you are unsatisfied with any portion of your purchase, you may return your items within the 30 day time frame.
Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number. Returns are refunded in the original payment form, minus any shipping and handling that may have been charged.  If a discount was applied at purchase, that discount will be proportionally applied to the credit.  If a payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of the original purchase and refunds shall be issued in the form of a store credit only.

 

Please allow 1 week from receipt of your return for the refund to be applied to your credit card. 

Mismatch does not accept returns after 30 days.

To exchange your return for another item, please go through our return process for a refund. You may then purchase the item of your choice at your convenience.

We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information.